FREQUENTLY ASKED QUESTIONS: REPAIR SERVICES

Do you have a Reparation Service?

• Yes, we do! Please note that our Repair Service is eligible for products purchased within 1 month from the date of purchase. Our team will verify this through your purchase history.

How long will it takes to repair my bag?

• Our repair service is usually somewhere in between 7-14 Working Days. Please contact our Customer Service for further assistance.

How much does the Repair Services (exclusively for JOSVLI products only) cost?

• Our Repair Service is FREE OF CHARGE (exclusively for JOSVLI products).

  PLEASE NOTE: Shipping fees (to and from our studio) are to be fully borne by the customer.