FREQUENTLY ASKED QUESTIONS: REPAIR SERVICES
- Do you have a Reparation Service?
- Yes, we do!
- How long will it takes to repair my bag?
- Our repair service is usually somewhere in between 7-10 Working Days. Please contact our Customer Service for further assistance.
- Do you accept reparation for other bag brands?
- Yes, we do.
- However, the Reparation Fee might vary. Please contact our Customer Service for further assistance.
- How much does the Repair Services (exclusively for JOSVLI products only) cost?
- Our Repair Services are divided into 2 categories, A and B.
Repair Service A is FREE OF CHARGE:
- Loose Stitches
- Detached Stitches
Repair Service B will be charged at a Flat Rate of IDR30,000/session:
- Reparations/Exchanges on Hardwares
- Reparations/Exchanges on Bag Parts (ex: Inner Lining)
PLEASE NOTE: Shipping Fee to be borne fully on the customer.